It happens, the web is a constantly evolving set of technologies that are bewilderingly complex and yes... sometimes things go wrong.
How should we deal with the fact that we may be on one job when a previous customer gets in touch to say that something is broken and needs to be fixed urgently?
Obviously this kind of situation is far from ideal. The truth is engaging the services of a small company like us is always a compromise to having your own dedicated staff to manage your website who would be able to respond immediately to any request.
The reason people employ us is to save a heck of a lot of money, most small business or project websites do not need full time staff. Employing us for the short period of time it takes to build and maintain a website makes a lot of sense.
So how do we deal with a problem like the one described above, the answer is simple:
The current project development is paused, the problem is resolved as quickly as possible and work resumes on the current project as soon as possible too.
Thank you for your cooperation, patience and understanding.